Brian Wentz isn’t always available to take your call. In fact, it’s standard practice for Brian not to take calls while he is with a customer. But he will get back to you as soon as possible – and even sooner now that he has Privus Mobile’s Caller ID service on his BlackBerry Curve 8330.
Being a Realtor, Brian relies on his BlackBerry to make a living. He’s constantly following up on housing leads, speaking with other agents and conducting transactions over the phone. In the past, Brian would regularly receive calls from other Realtors, appraisers, potential customers and current clientele without knowing who’s on the other end. He, like most Americans, was forced to stare at the caller’s number and wonder, “who could this be?” When it came to call management, he expected more out of his smartphone.
“For some reason, I had this grandiose idea that my new BlackBerry was going to give me something I didn’t have before, in terms of incoming calls,” he said. “For me, it was just a string of digits without any dashes. There are people out there that can see a bunch of numbers and know the caller immediately. I’m not one of them and that presented a problem.”
Brian searched the Internet for a solution and stumbled upon Privus Mobile ® and its Mobile Caller ID service. Brian downloaded the free trial, tested the service and found it to be exactly what he needed in the realty industry. Privus Mobile ® was the call management tool he needed to help prioritize his schedule with the most important call’s first.
“When I would get out of appointments, I’d look at my phone and see five missed calls, none of which were from numbers I recognized,” he said. “With Privus Mobile ®, I can look down and see that two calls were from appraisers, two were from agents and the last was from a prospective client. Without even checking e-mail or voicemail, I know exactly who to call back first, and I’m better prepared for the call.”
Brian’s favorite part might be that he can easily save new contacts into his phone. Managing calls and saving each new entry can be cumbersome. With Privus Mobile ®, all Brian has to do is press a button and the caller’s information is instantly saved into his contacts list.
“I used to spend a lot of time trying to program in Customer A, Customer B and even appraisers as those calls came in,” he said. “Now with one click of the button, those names and numbers are in your system. You don’t have to type them in, you don’t have to memorize what their number was. For me, that’s where Privus Mobile ® has been the biggest help.”
Since Brian’s success with Privus Mobile ®, he’s sharing his experience with friends, colleagues and anyone else that will listen.
“In real estate or any industry where you’re getting multiple calls from various sources at all times of the day, Privus Mobile ® really gives you the freedom and flexibility to manage your day better,” Brian said. “It’s just a great service, and I’m appreciative that I tried it.”