1) What are the TCP and APN settings for T-Mobile device?Find these under “Options”, “Advanced Options”, “TCP”. Make sure this is entered into the WAP address:
The T-Mobile APN is: wap.voicestream.com
Leave the User Name and Password blank.
Be sure to save this before you exit the screen.
Note: You may need to enter your T-Mobile username and password, the same information used for logging into
www.t-mobile.com/mytmobile. If it still does not work properly, just call T-Mobile and ask them to get the “wap.voicestream.com Internet Access Point Name” added to your Blackberry account at no charge.
2) My Blackberry is stuck registering at 95%. What can I do?Re-download the application and check the box “set application permissions”. Make sure the “connections”, “interactions”, and “user data” are all set to “allow”.
Or, go to “options”, “advanced options”, “applications”. Scroll down to Privus Mobile. Bring up the menu and choose “edit Permissions”. Make sure all choices say “allow”. Bring up the menu and choose “save”. Go back to the main screen and reboot the device. Choose the Privus Mobile icon and the application will register.
3) I noticed that many of my callers’ names are delivered after the call is completed. Why?Privus Mobile works best with the latest mobile devices utilizing advanced networks. You may wish to upgrade your device or wireless provider or both.
4) How do I install the Privus Mobile software on my Blackberry?Visit our website to download the free software. The installation should begin automatically once the software in in your device. Please respond “yes” to any prompts about accessing phone data or contacts data, and check “don’t ask this again”.
When the registration screen appears, please enter your First and Last name and the registration code given to you when you purchased. For a free trial, leave the registration code blank. After successful registration, an options screen will present choices for saving the names of people who are not in your contacts list. If you leave both boxes unchecked, you will be asked every time you receive a call from an unknown source whether you wish to save the name to your contacts list when the name is displayed.
If you check “Always ask me to save ”, you will see the information, but the data will automatically be saved in contacts as a mobile number. You may go to contacts and change or delete this information as you please.
If you check “Never save to contacts”, you will see the information, but the data will not be automatically saved in contacts. You may, of course, still save the name manually at any time.
5) What are the TCP and APN settings for T-Mobile device?Find these under “Options”, “Advanced Options”, “TCP”. Make sure this is entered into the WAP address:
The T-Mobile APN is: wap.voicestream.com
Leave the User Name and Password blank.
Be sure to save this before you exit the screen.
Note: You may need to enter your T-Mobile username and password, the same information used for logging into
www.t-mobile.com/bwc. If it still does not work properly, just call T-Mobile and ask them to get the “wap.voicestream.com Internet Access Point Name” added to your Blackberry account at no charge.
6) I keep getting an error message that states “io.java.tunnel exception” when I try to register, or something similar. What’s wrong?You either need to change your application permissions or enter a WAP address. See questions 10 and 23.
7) How do I install a Blackberry trial download from my desktop to my phone? 1. Connect the USB cable from your PC to the Blackberry device
2. Launch Blackberry Desktop Manager from your start menu
1. Ensure your Blackberry PIN shows up under “Device Connected” at the bottom of Desktop Manager.
3. Download PrivusMobile.zip from
http://trials.privusmobile.com desktop install.
1. Extract PrivusMobile.zip to a folder on your computer
4. In Desktop Manager, Click “Application Loader”
1. Click Start under “Add/Remove Applications”
2. Click Browse
1. Locate the folder you unzipped PrivusMobile.zip to and choose “PrivusMobile.alx”
3. Click Next
4. Click Finish
5. Disconnect the USB cable from your Blackberry device and continue with the on-screen setup instructions.
8) I can’t download the software Over The Air (OTA). The link you sent me doesn’t work.On a Blackberry device, make sure you have the browser options set to “Internet” rather than “WiFi” if you are NOT WiFi connected. Test your browser connection by accessing
www.google.com. If the page loads, click on the link we sent you and your software will download automatically. To Change the browser default, open a browser, (It will show a blank screen), bring up the menu, choose browser options, and change the setting to either WiFi or Internet depending on your connection.
9) For the EU, how to enable the WAP settings.Call your carrier and tell them you want to WAP enable your handset. The numbers are:
* Optus mobile technical support: 1300 307 937
* Telstra mobile: 1300 131 816
* Virgin Mobile customer service: 1300 555 100
* Vodafone: 1300 30 10 30
OR you can WAP enable the handset yourself - just follow these links:
* Telstra -
http://configure.telstra.com.au/custom/phonefirst* Optus -
http://optus.wds.net.au/m2m.cfm* Virgin -
http://virginmobile.com.au/vibesetup
http://www.privusmobile.com
