Privus Mobile

General Questions

Doesn't My wireless phone already have Caller ID?

No. Without Privus Mobile ®, your phone identifies only the callers who are already in your contact list. That doesn’t help you avoid unwanted calls or answer important calls from people who aren’t in your phonebook. But Privus Mobile ®  gives you real Caller ID so you’ll know who’s calling, regardless of whether they’re in your phonebook, where they live or which of their devices they’re using.

How can I decide if Privus Mobile ®  is right for me?

See for yourself! Click here to start your free trial.

How do I subscribe to Privus Mobile ®  service?

Click here, download the software and sign up.

Will Privus Mobile ®  work on my phone?

Click here to see if your phone supports Privus Mobile.

How can I switch from the free trial to a subscription?

Click here to subscribe. Enter the registration code according to the following directions.

BlackBerry
Go to the Privus Mobile ®  menu, select “Enter Registration Code”. Then choose “register”. When you see the message “Thank you for registering,” you are all set.

Windows Mobile
Click on the Privus Mobile ®  icon. From the Menu, go to Account. Enter the registration number. Click “Done.” When you see “Thank You for Registering,” you are good to go!

Can I transfer my subscription to my new phone or wireless device?

Yes, as long as you keep the same phone number by porting it to your new wireless provider or by transferring it to your new device. You’ll find step-by-step instructions in our Technical FAQs.

How can I upgrade from a 3-month subscription to a yearly subscription?

Email us. Request an upgrade to a yearly subscription, and be sure to include your wireless number.

Does my subscription automatically renew?

Yes.

What payment options do you accept?

You may subscribe to Privus Mobile ®  service using Visa, MasterCard, Discover, American Express, JCB, Carte Blanche, Switch or Solo.

Will Privus Mobile ®  work in my area?

Privus Mobile ®  service works throughout the US and Canada and will be launched in the EU by late 2008. Service requires data coverage.

When I travel internationally, will my Privus Mobile ®  service still work?

Yes, the service requires only a strong mobile Web connection and is not geographically limited.

Does Privus Mobile ®  work on international calls?

Yes, on many of them. Privus Mobile ®  gives you callers’ names for most calls from the US and Canada and even some other countries.

Why don’t I see a caller’s name for every call?

Circumstances vary. Some names are not always available e.g. Verizon Wireless customer names. Or there may be a temporary connectivity problem with your wireless provider.

I just received my wireless bill and have an unexpected charge for Internet access. Why?

Privus Mobile ®  requires Internet access. We recommend that you subscribe to Internet access with your wireless provider.

I noticed that many of my callers’ names are delivered after the call is completed. Why?

Privus Mobile ®  works best with the latest mobile devices utilizing advanced networks. You may wish to upgrade your device or wireless provider or both.

How do I use the new Lookup feature in Privus?

Click on the Privus icon and open the menu. Choose “Lookup”. Enter any phone number. For a U.S., Canada, or Virgin Islands number, just enter 10 digits, with no leadings 1s or 0s. For international numbers, enter a “+” then the country code, then the dialing number. For example, a number in the UK would look like this: +4417648911123.